Welcome to Cosmokin! We value your privacy and are committed to protecting your personal information. This Privacy Policy explains how Cosmokin (“Company,” “we,” “us,” or “our”) collects, uses, and protects your information when you visit cosmokin.com (“Website”).

By accessing or using our Platform, you agree to this Privacy Policy. If you do not agree, please discontinue use.

1. Information We Collect

We collect the following types of information:

A. Information You Provide

• Personal Data: Name, email, phone number, shipping & billing address, payment details (processed securely by third-party providers).
• Order Information: Purchase history, transaction details, and customer support inquiries.
• Communication Data: When you contact us via email, chat, or social media.

B. Information We Collect Automatically

• Usage Data: IP address, browser type, device information, pages visited, and browsing behavior.
• Cookies & Tracking Technologies: Small files that help us understand user behavior and improve services.

C. Payment Information

We do not store credit/debit card details. All transactions are securely processed by third-party payment gateways following industry-standard encryption and PCI-DSS compliance.

2. How We Use Your Information

We use your data to:
✅ Process and fulfill orders (including payments and shipping).
✅ Provide customer support and resolve issues.
✅ Improve our website, products, and services.
✅ Send transactional emails (order updates, account notifications).
✅ Personalize marketing campaigns (only with your consent).
✅ Comply with legal and regulatory obligations.

3. Legal Basis for Processing

We process your data under the following legal bases:
🔹 Contractual Obligation: To process your purchases and deliver products.
🔹 Legitimate Interest: To improve user experience and prevent fraud.
🔹 Consent: For marketing, cookies, and personalized promotions.
🔹 Legal Obligation: To comply with tax, financial, and regulatory laws.

4. Data Retention & Deletion

• We retain your personal data as long as your account is active or as needed to provide services.
• After account deletion, we securely delete personal data within 180 days, except for records required by law.

🛑 You can request deletion of your personal data at support@cosmokin.com.

5. Data Security

We implement industry-standard security measures to protect your data against unauthorized access, alteration, or disclosure. These include:
🔐 SSL encryption for secure data transmission.
🔐 Limited access to personal data within our company.
🔐 Secure third-party payment processing.

6. Sharing & Disclosure of Your Data

We do not sell or rent your personal data. However, we may share your data with:

🛍️ Trusted Service Providers (e.g., payment gateways, logistics partners).
📊 Analytics Providers (e.g., Google Analytics for site performance tracking).
⚖️ Legal Authorities (if required by law, fraud prevention, or disputes).

7. Your Data Rights

You have the right to:
✅ Access & Update: Request a copy of your personal data.
✅ Delete Your Data: Ask us to remove your information.
✅ Withdraw Consent: Opt out of marketing communications.
✅ Restrict Processing: Limit how we use your data.

📧 To exercise your rights, contact us at: support@cosmokin.com

8. Cookies & Tracking

We use cookies to:
🍪 Enhance your shopping experience.
🍪 Analyze website traffic & improve performance.
🍪 Display personalized ads (if consented).

You can manage cookies via your browser settings. Disabling cookies may impact certain website functionalities.

9. Opt-Out & Marketing Preferences

🔹 To stop receiving promotional emails, click the “Unsubscribe” link in any email or email support@cosmokin.com.
🔹 For personalized ads, update your Google Ads settings or disable cookies in your browser.

⏳ Processing time: Up to 15 days for opt-out requests.

10. International Data Transfers

Your data may be stored or processed outside your country. We ensure adequate protection measures, including standard contractual clauses (SCCs) and data encryption.

11. Children’s Privacy

Our Platform is not intended for children under 18. If we collect data from a minor, we will delete it immediately. Parents can request removal at support@cosmokin.com.

12. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy policies, so please review them separately.

13. Changes to This Privacy Policy

We may update this policy periodically. Changes will be posted on this page with an updated Effective Date.

14. Contact Us

For privacy-related inquiries, contact our Grievance Officer:

📧 Email: support@cosmokin.com
📍 Address: 2nd Floor, Tinnal Chowk, Old Bhandara Road, Itwari, Nagpur, 440002
📞 Mobile: +91-7620962194

Thank you for trusting Cosmokin! Your privacy is our priority.