Cancellation, Return, and Refund Policy

At Cosmokin, we strive to provide a hassle-free shopping experience. This policy outlines our cancellation, return, and refund procedures to ensure clarity and transparency for all customers.

1. Order Cancellation Policy

• Customers may cancel an order before it is dispatched. If the product has already been shipped, the order cannot be canceled, but you may refuse delivery.
• To cancel an order, go to the ‘Orders’ section or contact our Customer Support via email or phone.
• Refunds for prepaid orders (if canceled before shipment) will be processed within 2 business days and credited to the original payment method.

2. Return & Refund Policy

2.1 Return Eligibility

You may initiate a return within 15 days of receiving your order under the following conditions:

✅ Return Accepted If:

• Wrong product received
• Defective or damaged product
• Missing parts/accessories

❌ Return Not Accepted If:

• Product damaged due to misuse or overuse
• Missing original packaging, price tags, labels, freebies, or accessories
• Personal care items (cosmetics, skincare, hygiene products, etc.)
• Customized or made-to-order products
• Tampered serial number or barcode

🚨 Important: Cosmokin does not offer exchanges. Only refunds are processed for eligible returns.

2.2 Return Process & Shipping Costs

• If the return is due to an error on our part (wrong, defective, or damaged product), Cosmokin will bear the return shipping costs.
• If the return is due to a change of mind, the customer must cover the return shipping charges.

To initiate a return:

• Mail us at support@cosmokin.com or Go to the ‘Orders’ section and select the product for return.
• Pack the item securely with all original packaging and labels.
• A courier will pick up the item within 2-4 business days (if eligible).

2.3 Quality Inspection & Refund Timelines

• After receiving the returned product, our team will conduct a quality inspection.
• If approved, the refund will be processed within 2-4 business days. If rejected, the product will be sent back to you.

Refund Timelines by Payment Mode:

• Credit/Debit Card, UPI, Wallets, Net Banking: 3-4 business days after refund initiation.
• Cash on Delivery (COD): Refund via bank transfer within 3-5 business days (customer must provide bank details via Email).

3. Special Return & Warranty Guidelines

• During promotional campaigns or mega sales, specific return/refund rules may apply. Refer to the campaign terms & conditions.
• Products covered under manufacturer’s warranty must be directly addressed to the manufacturer. Cosmokin does not handle warranty claims unless otherwise stated.

4. Contact Customer Support

For any feedback, concerns, or queries, contact us:

📧 Email: support@cosmokin.com
📞 Phone: +91-7620962194
📍 Address: 2ND FLOOR, TINNAL CHOWK, OLD BHANDARA ROAD, ITWARI, NAGPUR, 440002

By shopping with Cosmokin, you agree to and accept the terms outlined in this policy.

🔹 Thank you for shopping with us! 🔹