Warranty Policy

Warranty & Repair Policy for Cosmokin

Since Cosmokin is not a marketplace and sells products directly, this policy clarifies how warranties, repairs, and replacements work for products purchased from Cosmokin.

1. Introduction

At Cosmokin, we ensure that all products sold are of the highest quality. Some products may come with a manufacturer’s warranty, while others may not have a warranty. This policy explains how warranties and repairs work for different product categories.

By purchasing from Cosmokin, you acknowledge and agree to the terms outlined in this Warranty & Repair Policy.

2. Warranty Coverage

• Manufacturer Warranty

  • Some products on Cosmokin come with a manufacturer-provided warranty.
  • The warranty terms, coverage duration, and conditions are decided by the manufacturer.
  • If a product has a manufacturer warranty, it will be clearly mentioned on the product page.
  • Customers must contact the manufacturer directly for warranty claims, service, and repairs.

• No Warranty Products

  • Certain products may not come with a manufacturer warranty. If no warranty is mentioned on the product page, the item is not covered under warranty.
  • Such products are not eligible for free repairs, replacements, or refunds due to regular wear and tear.

• Cosmokin Warranty (If Applicable)

  • For specific products, Cosmokin may provide a limited in-house warranty, details of which will be available on the product page.
  • If covered, Cosmokin will repair or replace the product within the warranty period.

3. How to Claim Warranty?

If your product is covered under a manufacturer warranty, follow these steps:

✅ Step 1: Check the product page or warranty card for manufacturer warranty details.
✅ Step 2: Contact the manufacturer’s customer support for service, repair, or replacement.
✅ Step 3: If the manufacturer requests an invoice or purchase proof, you can download it from your Cosmokin account or request it via support@cosmokin.com.

4. Warranty Exclusions

Warranties do not cover:

🚫 Damage due to misuse, physical damage, or accidental drops.
🚫 Normal wear and tear, aging, or cosmetic defects.
🚫 Unauthorized repairs or modifications by third parties.
🚫 Damage due to water, fire, or electrical surges (unless explicitly covered by warranty).
🚫 Products without valid purchase proof or expired warranty period.

5. Repair & Replacement Options

• If a product is within the warranty period, the manufacturer will repair or replace the item as per their policy.
• Cosmokin does not provide in-house repairs for products unless explicitly mentioned on the product page.
• If the product is out of warranty, customers can contact the manufacturer for paid repair services.

6. Warranty Claim Assistance from Cosmokin

If you face issues contacting the manufacturer, Cosmokin’s support team can help you get in touch with the right service center.

📧 Email: support@cosmokin.com
📞 Phone: +91-7620962194
📍 Address: 2ND FLOOR, TINNAL CHOWK, OLD BHANDARA ROAD, ITWARI, NAGPUR, 440002

7. No Warranty, No Replacement Policy for Certain Products

• Some items such as beauty products, consumables, hygiene items, or perishable goods do not have warranties.
• For such products, Cosmokin does not provide repairs, replacements, or exchanges after purchase unless damaged during transit