At Cosmokin, every item goes through a rigorous quality and authenticity check before being shipped. We encourage customers to carefully review the sizing chart and product details prior to making a purchase. If you are uncertain about any item, please contact us before placing your order—we are happy to provide additional information.

1. Queries, Returns & Cancellations

For all queries, cancellations, returns, or exchanges, please reach out to us at:

Once your request is received, our team will guide you on the return process for refunds or store credits (where applicable).

2. Cancellation Policy

  • Orders cannot be cancelled once they have been collected by our courier partners.
  • If you wish to cancel after dispatch, the order can only be cancelled once received and processed as a return.
  • Accepted cancellations will be refunded within 7–10 working days.

3. Return & Exchange Policy

  • You have up to 3 days from the date of delivery to request a return/exchange.
  • Items must be unworn, unused, undamaged, and unwashed, with original packaging, tags, and safety seals intact.
  • Products shipped back without original tags or safety seals will not be eligible for return/refund.
  • All returns must be shipped through trackable shipping services to the following address:

4. Refunds

  • Refunds will be processed within 7–10 working days after the returned item has passed inspection.
  • Refunds will be issued as per the original payment method or store credit (as applicable).
  • Shipping fees are non-refundable.
  • Customers are responsible for all return shipping costs.

5. Important Notes

  • Cosmokin reserves the right to deny returns that do not meet the above conditions.
  • Refunds/exchanges are subject to successful quality and authenticity verification upon return.