Welcome to Cosmokin, operated by Cosmokin (India). We value your trust and respect your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website, www.cosmokin.com (“Website”), or interact with our products and services. By accessing or using our services, you consent to the practices described in this Privacy Policy.

1. Information We Collect

1.1. Personal Information You Provide:

  • Contact information (e.g., name, email address, phone number)
  • Billing and shipping address details
  • Payment information (e.g., credit/debit card details, UPI, net banking) for purchases
  • Information you provide when contacting us via email, chat, or other channels

1.2. Automatically Collected Information:

  • Log files and technical data, including IP address, browser type, device, and operating system
  • Data collected through cookies, pixels, and similar technologies (refer to our Cookie Policy for details)

2. How We Use Your Information

We use your personal information for purposes including (but not limited to):

  • Fulfilling and improving our products and services
  • Processing orders, payments, and deliveries
  • Sending transactional updates, promotions, and offers
  • Enhancing user experience and analyzing website trends
  • Detecting and preventing fraud or misuse
  • Complying with applicable legal obligations

3. Disclosure of Your Information

We may share your personal information with:

  • Trusted service providers (e.g., payment gateways, logistics partners, IT support)
  • Legal or regulatory authorities when required by law
  • Other third parties with your explicit consent

4. Your Choices

  • You can access, correct, or request deletion of your personal data by contacting us
  • You may opt out of promotional communications by following unsubscribe links in our emails
  • You can control cookies through your browser settings

5. Security

We implement reasonable security measures to protect your information. However, no online transmission or storage system is 100% secure, and we cannot guarantee absolute security.

6. Advertising Policies

6.1. Facebook/Meta Advertising

  • We may use Meta tools (e.g., Facebook Pixel) to deliver relevant ads
  • You can manage ad preferences directly on Facebook or Instagram
  • We comply with Meta’s advertising policies and community standards

6.2. Google Ads

  • We may use Google Ads and Analytics to optimize campaigns
  • You can manage your ad preferences in your Google account
  • We comply with Google Ads’ advertising policies and community standards

7. Changes to this Privacy Policy

We may update this Privacy Policy periodically. The latest version will always be available on www.cosmokin.com, with the date of the most recent update clearly mentioned.

8. Website/App Security

Cosmokin stores all data on secure cloud platforms with industry-standard security measures against loss, misuse, or unauthorized access. Please note that servers may be located outside India, and security practices may evolve over time. We encourage you to periodically review these practices.

9. Grievance Officer

As per the Information Technology Act, 2000 and IT (Intermediaries Guidelines) Rules, 2011, our Grievance Officer can be contacted at:

Cosmokin
Email: support@cosmokin.com